Clear answers for wallet security, transactions, swaps, and account access on Arculuskey.
Wallet & Security
Yes. Your wallet is designed so you keep control of your private keys and recovery phrase. Never share your recovery phrase with anyone, including support.
Install the wallet app on a new device and restore with your recovery phrase. Without the recovery phrase, access cannot be recovered, so store it offline in a secure location.
We never ask for your recovery phrase, private key, or full OTP code. Verify URLs before connecting any wallet and ignore direct messages that request sensitive information.
Transactions & Swaps
Pending status usually means the blockchain network is congested or the gas fee is low. Confirmations can take longer during high traffic periods.
Blockchain network fees, slippage during swaps, and token price movement can affect the final received amount. You will always see the estimated amount before confirming.
No. Once a transaction is confirmed on-chain, it cannot be reversed. Always verify wallet address, network, and token type before sending.
Arculuskey supports multiple major networks and popular assets. Always choose the correct receiving network to avoid failed deposits.
Need more help?
If your issue is account-specific, contact support with your wallet username and transaction hash for faster assistance.
